Return and Refund Policy

Return & Refund Policy

Effective Date: 19/08/25

At Maison Jean Renodie, your satisfaction is our top priority. We've crafted a return and refund policy that’s clear, fair, and built around your peace of mind.

20-Day Satisfaction Guarantee

If you're not fully satisfied with your purchase, you can return your item within 20 days of receiving it.

Items must be unused and in original condition.
Just one email is needed to start the return process.
Easy, no-hassle returns — we’re here to help every step of the way.

Free Replacement for Damaged Products

Received a damaged or defective item?
No worries — we’ll send you a free replacement right away.

Simply email us within 48 hours of receiving the item with a photo as proof, and our customer care team will take care of the rest.

Refund Timeline

Once your return is approved by our Customer Service Team, your refund will be issued within 1–3 business days to your original payment method.

If the issue was our fault or the product arrived damaged, return shipping is free.
We’ll keep you updated throughout the process.

Responsibility Disclaimer

Please note that once your parcel is handed over to the shipping carrier, WAVEEPLUG is not liable for any delays, losses, or theft during delivery.
We recommend closely following your tracking link provided at shipment.

Quality Checks & Product Assurance

Every product is quality-checked by hand before being packed and shipped to you.
We stand behind our craftsmanship — if something goes wrong, we’ll make it right.

Transparent Logistics & Order Tracking

Full order tracking at every stage
Fast dispatch, 5–10 business days for delivery
Tracking number provided for every shipment

Secure Payment & Anti-Fraud Measures

All payments are 100% secure via SSL encryption, Stripe, or Shopify Payments.
Our platform uses advanced fraud protection to safeguard every transaction.

Friendly & Human Customer Support

Available 5 days a week
Responses within 24 hours (often much faster!)
No bots — just real people ready to help you

Easy Return Process

One email is all it takes
Clear instructions and return label if applicable
No hidden fees or complications

Sales to Minors

Our website is not intended for individuals under the age of 13, in compliance with the Children’s Online Privacy Protection Act (COPPA).

Legal Notice & Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

For legal compliance, our full Privacy Policy.
You’ll find our full business address and all regulatory information in it, in accordance with CalOPPA and CCPA.