Shipping Policy

Effective Date: 19/08/25

At Maison Jean Renodie, we strive to provide a smooth, transparent, and reliable shipping experience. Here’s everything you need to know about how we handle your order from start to finish.

Order Processing Time

Order preparation time: 1–2 business days
Once your order is processed, it will be carefully packed and handed over to the carrier.

Every item is subject to manual quality control before shipping to ensure your product arrives in perfect condition.

Delivery Time & Carriers

Estimated delivery time: 5–10 business days
We ship with trusted carriers and always include a tracking number so you can follow your order every step of the way.

Note: Delivery time may vary depending on your location and the carrier’s conditions.

Order Tracking

Once your order is shipped, you will receive a confirmation email including your tracking link.

You can follow your parcel in real time
We offer full transparency at every stage of the delivery

Shipping Security & Liability

All shipments include tracking and dispatch confirmation
We are not liable for any loss, delay, or theft that occurs after the package is handed over to the carrier

Once the parcel is in the hands of the shipping service, responsibility transfers to them.

If an issue arises during shipping, we will assist you in communicating with the delivery service — but we cannot issue refunds or replacements unless confirmed by the carrier.

In-Stock Guarantee

We only display products that are available and ready to ship.
When you order, you can rest assured: your item is in stock and will ship shortly.

Payment & Fraud Protection

All payments are 100% secure via SSL encryption
We use Stripe and Shopify Payments with anti-fraud systems in place

Customs & Import Duties

For international orders, customs and import duties (if applicable) are the responsibility of the customer.
These are determined by your local customs authority and are beyond our control.